Please find a selection of FAQs below.

General Questions

Due to the needs of our partners and the costs associated with shipping, we are only able to reuse the equipment meeting the following specifications:

    • Dual Core PCs and above
    • Laptops Dual core and above
    • Any TFT flat screens
    • Keyboards, Mice and cables

For more information email darren@computeraid.org with the information about the equipment you would like to donate to arrange a collection.

We offer datawiping of computers as one of our services. We use the programme Kroll Ontrack for this purpose, a programme approved by the ministry of defence and government bodies in the UK and in the USA.

Once we have datawiped all the information and tested the equipment and checked that the computers meet our minimum specifications, we send them to our programs in Africa, Latin America or Asia as well as our partners based in the UK . We are a Microsoft Registered Refurbisher so can re install Windows 7 and Office 2010 as well as a selection of open source software in order for the equipment to be useful. If they do not meet our specifications we will recycle them. There is a cost involved with recycling. 0% of the waste go to landfill.

There are small charges to cover the cost of collection and recycling any equipment we cannot reuse. These charges cover the cost and we do not make a profit from them. If you deliver equipment that meets our specification, there is no charge at all.

We do not have a collection service for individuals. You can drop off your computers at our offices in North London or send it to us by courier to the following address: Unit 10 Brunswick Industrial Park Brunswick Way N11 1JL

No, you can just come to our office and drop it off anytime between 10am and 5pm Monday to Friday.

We can arrange for collection. There will be a charge to cover the cost of collection, depending on how much equipment you have and your location.

Overseas Questions

Click on the button at the top “Get a PC” and fill in and submit the application form online.

No, we charge a handling fee per PC kit to recover our refurbishing costs, plus the cost of shipping if you want us to arrange it for you.

The cost of shipping depends on the number of computers requested and the place where we have to send them.

All computers are donated so it’s a mixture of brands. We only provide TFT screen (flat screens) with each PC. All equipment are fully tested and refurbished to the same high quality standard.

Only registered non-profit organisations in developing countries or educational institutions can receive computers.

ask questions